1. Does the store support international shipping?

Some stores and e-commerce platforms such as Amazon, eBay, AliExpress support international shipping.

Some domestic stores may not support it, but you can use an intermediary service to ship.

2. Popular international shipping units

🚀 DHL, FedEx, UPS, TNT Express – Fast delivery, with order tracking.

📦 EMS, national post office – Cheaper fee but longer delivery time.

🔄 Intermediary service – If the store does not ship internationally, you can use services such as Shipito, MyUS, Giaonhan247...

3. Shipping time and cost

Fast (3 - 7 days): DHL, FedEx, UPS (high cost).

Standard (7 - 14 days): EMS, national post office (cheaper cost).

Slow (2 - 4 weeks or longer): Some low-cost services or slow customs clearance.

4. Customs duties and taxes

Some countries may impose import duties upon arrival.

Check customs regulations before ordering to avoid additional fees.

1. Intra-city delivery (same city, central area)

🚀 Fast: 1 - 2 working days (or same day if choosing express delivery).

🚀 Some services such as NowShip, GrabExpress, AhaMove can deliver within a few hours.

2. Inter-provincial delivery (from one province to another)

📦 Regular: 2 - 5 working days.

📦 If far from the center or mountainous area, it may take 5 - 7 days.

3. International delivery

🌍 Standard: 7 - 14 days (depending on the country).

🌍 Fast: 3 - 7 days if choosing DHL, FedEx, UPS,...

4. Factors affecting delivery time

🎯 Shipping units: Viettel Post, GHTK, GHN, J&T... have different delivery speeds.

⏳ Order processing time: Some stores need 1 - 2 days to pack before shipping.

🏝 Your location: If you are in a remote area or island, delivery time may be longer.

🎄 Peak season: Holidays, Black Friday, big sales may cause orders to be slower.

1. Choose a reputable website

✅ Buy on major e-commerce platforms (Shopee, Lazada, Tiki, Amazon,...) or official brand websites.

✅ Check the website URL, make sure it has https:// (better security).

✅ Avoid buying from websites of unknown origin or with many negative reviews.

2. Check product & store reviews

✅ See reviews from previous buyers, read real comments.

✅ Check the number of products sold, if there are too few or no reviews, be careful.

✅ If the price is unusually cheap compared to the market, it may be fake or a scam.

3. Protect personal information & secure payment

✅ Do not share sensitive personal information (ID number/CCCD, password, OTP code...).

✅ If paying online, use an e-wallet or card with transaction protection.

✅ Limit saving card information on untrustworthy websites.

4. Check return & warranty policies

✅ Read the return and refund policy carefully before buying.

✅ If buying high-value items, prioritize units with warranties.

5. Be careful with fraudulent messages and emails

✅ Do not click on strange links or provide OTP codes via phone/text.

✅ If in doubt, contact the website or your bank directly.

1. Cancel the order

If the order has not been processed or delivered yetGo to the website or app where you placed the order.

Go to “My Orders”.

Select the order you want to cancel and click “Cancel Order”.

Confirm the reason for cancellation and wait for confirmation.

If the order has been delivered to the shipping unitMany platforms do not allow cancellation of orders once they have been delivered.

You can refuse to receive the goods when the shipper delivers (depending on the store's policy).

If you have paid in advance, please contact customer service for support with a refund.

2. Change the order (address, products, quantity...)

If the order has not been processed, you can go to “Edit Order” on the website or app.

If there is no edit option, please contact customer support immediately to request a change.

If the order has already been shipped, you may need to cancel it and place a new order.

Benefits of having an account

If you register for an account, you will receive:
✅ Easier order tracking.
✅ Save delivery information for future purchases.
✅ Receive offers, discount codes and promotions.
✅ Easy product returns or warranties.

1. Check on the website or shopping application

If you buy on the store website or e-commerce platform (Shopee, Lazada, Tiki ...), do the following: Go to your account.

Select My Orders.

Click on the order you need to check, you will see the shipping status (processing, delivered to the shipping unit, in delivery ...).

2. Track via the waybill code

When the order is sent, you will receive the waybill code (via email, text message or in the order section).

You can enter the waybill code on the shipping unit's website (GHN, GHTK, Viettel Post, J&T, DHL ...) to check the order status.

3. Contact the store or shipping unit

If you cannot find the information or the order is delayed, you can contact the shop or the shipping unit's call center for support.

The return process will depend on the policy of the store or platform where you purchased the item. However, in general, you can follow these steps:

1. Check the return policy

Review the store or website's return policy.

Check the time allowed for returns (e.g. 7 days, 14 days, 30 days, etc.).

Determine the condition of the item when returning it (does it need to be intact, complete with accessories, unused?).

2. Prepare the item for return

Keep the item in its original, undamaged condition (if required).

Keep the invoice, receipt, box, and accessories.

If the item is defective or damaged, take photos/videos as evidence.

3. Contact the store or platform

If you purchased on a website, go to the return/refund section and follow the instructions.

If you buy directly at the store, please go to the store with the invoice.

If you buy on an e-commerce platform (Shopee, Lazada, Tiki...), go to "Order" → "Return/Refund".

4. Send the product and wait for confirmation

If you need to send the product, you can print the shipping receipt and bring it to the post office or shipping unit.

After the store receives and checks the product, they will refund or exchange it for a new product depending on the policy.